Privacy Policy

Welcome to www.cottonsnug.com.au (referred to as ‘we’, ‘us’, or ‘our’). This Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.cottonsnug.com.au and make purchases.

At Cotton Snug, we are committed to protecting the personal information supplied by customers. Cotton Snug is bound by the Privacy Principles ('PPs') contained in the Privacy and Data Protection Act 2014 by Consumer Affairs Victoria.

The word “customer” or “you” refers to every customer who places an order with us. All contractors, sub-contractors, vendors, service providers, customers, agents or any other third parties that have access to and/or utilise personal information collected and/or held by Cotton Snug must abide by this Privacy Policy.

1.Consent

By using our Website, users agree that they consent to:

• The conditions set out in this Privacy Policy, and
• The collection, use, and retention of the data listed in this Privacy Policy.

2.Information we collect

We collect two types of information: personal information and non-personal information.

a. Personal Information:
This includes details that you provide directly to us, such as:

• Account Information: Name, email address, phone number, and password when you register for an account.
• Payment Information: Billing address, shipping address, payment card details, and transaction details when making purchases.
• Order Details: Information related to your orders, including purchased products, delivery preferences, and contact information.
• Customer Support Information: Communications with customer service, such as support inquiries or complaints.

b. Non-Personal Information:
We may collect non-identifiable information through automated means, including:

• Cookies and Tracking Technologies: Browsing behaviour, device information, IP address, and site analytics.
• Usage Data: Pages visited, time spent on the website, and referral sources.

3.How We Use Your Information

We use the information collected for various purposes, including:

• Processing Transactions: To fulfill your orders, process payments, and provide customer support.
• Improving Our Services: To optimize and enhance your experience, customize content, and track website performance.
• Marketing and Communications: With your consent, to send promotional emails, offers, or newsletters.
• Security and Fraud Prevention: To monitor for security risks, prevent fraud, and maintain the safety of your data.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

4.Sharing of your information

We take your privacy seriously and only share your information under specific circumstances. Below are the types of entities and situations where your personal information may be shared:

a. Service Providers
We may share your information with trusted third-party service providers who perform functions on our behalf, such as:

• Payment Processors: To process payments for orders and refunds securely.
• Shipping Partners: To fulfill and deliver your orders.
• Marketing Agencies: To manage email marketing campaigns, promotional offers, or customer engagement.
• IT and Hosting Providers: For website hosting, security, and maintenance of our systems.
• Analytics and Tracking Tools: To analyze how you use our site, track performance, and improve our services.

These service providers have access to your personal information only as necessary to perform their functions and are obligated to protect it and not use it for any other purposes.

b. Business Partners

In some cases, we may share your information with business partners for joint marketing efforts, co-branded promotions, or other collaborations. These partners are required to protect your information and use it only for the purposes outlined in this Privacy Policy.

c. Legal Compliance and Protection

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests (e.g., in response to a court order or subpoena).
• Enforce our Terms of Service, Privacy Policy, or other agreements.
• Protect the rights, property, and safety of our company, our customers, or the public. This includes sharing information to detect, prevent, or address fraud, security breaches, or other illegal activities.

d. Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a new entity as part of the transaction. If such a change occurs, we will notify you and provide options regarding your personal data.

e. With Your Consent

We may share your information with third parties if you provide explicit consent. For example, if you opt-in to share your details with a third-party application, partner, or loyalty program, we will disclose your information accordingly.

f. Aggregated or De-Identified Information

We may share aggregated or de-identified information (which cannot reasonably be used to identify you) with third parties for purposes such as statistical analysis, research, or marketing.

5.Disclosing information overseas

We may need to disclose personal information to recipients outside of Australia including, but not limited to Canada, Philippines, New Zealand, United States, Singapore and India other than to a related company. This could happen when we work with third-party service providers or business partners that operate globally. Please note that different countries may have different privacy laws, and the level of protection provided may not be the same as that in your home country. However, we will take all reasonable steps to ensure your information remains protected.

6.Management of personal information

The PPs require us to take all reasonable steps to protect the security of personal information. Cotton Snug personnel are required to respect the confidentiality of personal information and the privacy of customers. We will seek to ensure that customers’ personal information is protected from misuse, loss, unauthorised access, modification or disclosure.

We take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require the personal information for a permitted purpose under the NPPs, we will take reasonable steps to destroy it.

In the event that a customer ceases to be a customer of Cotton Snug, the customer’s personal information will be kept for a period of 7 years, after which the information will be destroyed.

7.Access to personal information

You have the following options regarding your information:

• Access and Update: You can view and update your personal information through your account settings.
• Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.
• Delete Account: You may request to delete your account and associated information by contacting our customer service team.
• Cookies Settings: You can manage cookies and tracking preferences through your browser settings or our website’s cookie banner.

8.Updates to this Policy

This policy is current as of 1st October 2024 and will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version is available at www.cottonsnug.com.au and can also be obtained by contacting our Privacy Officer at info@cottonsnug.com.au.

9.Incidents/Complaints Handling

If a customer has a privacy complaint, he or she is required to send us an email at info@cottonsnug.com.au or Contact us by using the Contact us form.

Cotton Snug has an effective incidents/complaints handling process in place to manage privacy risks and issues. The incidents/complaints handling process involves:

• identifying (and addressing) any systemic/ongoing compliance problems;
• increasing consumer confidence in Cotton Snug’s privacy procedures; and
• helping to build and preserve Cotton Snug's reputation and business.

10.Enquiries

If you have any questions about privacy-related issues, please Contact us by using the Contact us form.